P005 → VANCITY MY CREDIT
MyCredit is a mobile app for Vancity members designed to support financial well-being by helping users manage credit, set credit-building goals, and track credit habits to reduce anxiety around credit scores.
Project Overview
MyCredit is a companion mobile application for Vancity members to manage their credit and set goals that encourage credit building, to better support their financial well-being. The aim is to ease financial anxieties related to credit scores and help members track credit habits.
My Roles: Experience Design, Interface Design, Wireframing, Video-production
Duration: 4 week project for a senior design course
Tools: Sketch, Keynote, Adobe Creative Suite
Awards and Recognition
Honourable Mention for the 2019 RGD Student Award for Strategic Design
Selected to present at the 2019 SFU FCAT Undergraduate Conference
Business Problem
Opportunity
Vancity's current credit experience is buried in four different pages on their website, creating difficulty for members to find the information they need in one place. Additionally, existing mobile app has yet to provide resources for credit management. Part of the problem relates to misconceptions around credit scores — we found that scattered resources around the web led to a fear of checking scores and an overall low-importance about scores in general.
Solution
Onboarding/Multiple Accounts
Onboarding helps people to get to know the app and at the same time learn helpful information about credit. Additionally, members can link credit accounts from other financial institutions via MX Technologies to be able to see how their accounts influence their score.
Notifications
Because everyone manages their finances differently, members have an option to link credit accounts from other financial institutions and keep track of important updates. MyCredit recommends actions specific to each member’s habits rather than providing generic information.
Learn/Credit Explained
Learn tab explains the most important parts of credit, and shows members how their credit score is being influenced by their activity.
Goals/Actionable Tips
Curated information helps members reach their goal by giving them clear, achievable steps within a reasonable timeframe.
Celebration
Celebrating accomplishments and recognizing members for their efforts encourages them along their credit building journey.